The products and services that we offer to our users and customers is something we can only improve if we actually understand how it is being used. In one of my first experiences with watching user research, nearly a decade ago, I watched a set of people try to interact with a website I had worked on. I had spent time thinking about what order to ask questions, and what input pickers to use, but my users struggled with things that I hadn’t even considered were things. From scrolling into the footer, to understanding how to click and select things, skills that are as natural to me as breathing proved to be a challange to my users.
Cyberweekly #169 - Knowing how it’s used
Cyberweekly #169 - Knowing how it’s used
Cyberweekly #169 - Knowing how it’s used
The products and services that we offer to our users and customers is something we can only improve if we actually understand how it is being used. In one of my first experiences with watching user research, nearly a decade ago, I watched a set of people try to interact with a website I had worked on. I had spent time thinking about what order to ask questions, and what input pickers to use, but my users struggled with things that I hadn’t even considered were things. From scrolling into the footer, to understanding how to click and select things, skills that are as natural to me as breathing proved to be a challange to my users.